Customer Support

GUNEYE REPAIR & RETURNS CENTER INFORMATION

The GUNEYE Customer Service Warranty and Repair team is available to contact for the GUNEYE product warranty, repair, or battery replacement information and services. All major credit cards are accepted for payment. If you have any questions or need additional help, please contact our customer support line at 1-888-4GUNEYE.

Please carefully inspect your merchandise immediately upon receipt. If any item does not meet your approval, you may return it to GUNEYE within 14-days for a refund. Please note that it will require 15-21 business days to process product returns.

 

Some Restrictions Apply

Shipping, handling, and C.O.D. charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned packages will be accepted freight collect or C.O.D.. GUNEYE is not responsible for returned merchandise that is damaged in shipping. The user must ship the GUNEYE Product in appropriate packing for safe shipping along with the Product Return Form and a copy of the purchase receipt, unless the GUNEYE PRODUCT has been registered on-line. All repairs or returns must have a Return Merchandise Authorization number or RMA number. This RMA number will be provided by Customer Service.

Shipping, handling, and C.O.D. charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned packages will be accepted freight collect or C.O.D.. GUNEYE is not responsible for returned merchandise that is damaged in shipping. The user must ship the GUNEYE Product in appropriate packing for safe shipping along with the Product Return Form and a copy of the purchase receipt, unless the GUNEYE PRODUCT has been registered on-line. All repairs or returns must have a Return Merchandise Authorization number or RMA number. This RMA number will be provided by Customer Service.

Important: You must contact GUNEYE Customer Service to assign for a Return Merchandise Authorization number (RMA#). This number needs to appear on the outside of the returned package. The Product Return Form must be filled out online stating the reason and issue for the return, and include a copy of your original receipt/invoice with your shipment. All items returned for exchange or refund must be new, in the exact condition that the item was received, and must include the manual and all included accessories.

Items received by GUNEYE that have been damaged as a result of inadequate packaging, misuse, neglect, and or other obvious physical damage will be returned to the customer. Refund or credits will be adjusted accordingly in the event that GUNEYE issues a refund. Special orders, closeouts, and products sold ‘as is’ cannot be returned. GunEye, EYE reserves the rights to refuse merchandise, return the merchandise, repair merchandise, or charge a 10% restocking fee under the following conditions:

  • Merchandise was received after the 14-day trial period without prior authorization. The 14-day period begins once the merchandise is received by or for the customer from the shipping carrier until the time that GUNEYE receives the merchandise back at its facility. The merchandise was incomplete, damaged, obviously used or scratched. The merchandise shipped was improperly packaged. The merchandise was ordered but delivery was refused.

 

Product Returns: Customer Service Address:

Important Note: please add RMA form and number assigned in the return packaging for both product repairs and returns.

 

Product Returns Address:

GUNEYE Customer Service Fulfillment
3570 NW 53rd Court
Fort Lauderdale, FL 33309

Product Repairs Address:

GUNEYE Customer Service
3570 NW 53rd Court
Fort Lauderdale, FL 33309

Once Custom Service has received your GUNEYE Product device a customer service associate from GUNEYE will be in contact with you.

 

FREQUENTLY ASKED QUESTIONS

What is the processing time on returns?
15-21 business days.

How do I receive a refund?
A product return can be processed up to 14 business days from the time you receive the package after purchase. Processing the product return for credit can take 15-21 business days after the product is received, then a credit/refund can be assessed.

How do I receive a Return Merchandise Authorization?
To receive an RMA number please fill out the fields on the Product Return Form online at https://guneye.com. Once completed you will receive an e-mail with an RMA number (example: RMA-000000). This RMA number must go on the shipping box that is being sent back to GUNEYE and a copy of Product Return Form inside the box with your name and address.

Please send all repairs or returns with RMA numbers to GUNEYE to the addresses corresponding below:

Attention: Warranty RMA (please add your RMA number on your package)

Once Custom Service has received your GUNEYE Product device a customer service associate from GUNEYE will be in contact with you.

 

WARNING

  1. Keep your finger off the trigger until you are ready to fire.
  2. Keep the muzzle pointed in a safe direction.
  3. Never trust any safety mechanism.
  4. Do not solely rely on the GUNEYE’s video to ensure a clear field of fire—always clear your field of fire yourself.

FAILURE TO DO ANY OF THESE CAN RESULT IN DEATH OR SERIOUS BODILY INJURY.

Trigger Discipline

You must remain vigilant to keep your finger off the trigger and keep the muzzle in a safe direction.

Regardless of your familiarity or experience with firearms, you need to study this manual.

The safe handling of firearms requires specialized training, discipline and caution. Firearms, by their nature and intended function, are deadly instruments. Accidental death or serious injury can result if they are handled improperly or carelessly.

Firearms rarely cause accidents. Firearms accidents almost always are caused by a failure to obey the basic rules of gun safety. Unfortunately, experienced shooters seem to violate these rules as frequently as beginners. Thus the basics of safe firearms handling cannot be repeated too often. Read, re-read and practice the basic principles of firearms safety until they become second nature: habits that you don’t forget.

If you have any question about your knowledge or ability to use GUNEYE with your firearm with complete safety you should seek supervised instruction. Personalized instruction is often available from firearms dealers, gun clubs, state hunter safety programs or police departments in the United States. If none of these sources is accessible, write to the National Rifle Association, 11250 Waples Mill Road, Fairfax, VA 22030 or at www.nra.org. THEY WILL ASSIST YOU.

A person with a firearm in his possession has a full-time responsibility. He must KNOW how to keep and use his firearm safely, and then must always TAKE the precautions necessary -all of them. He cannot guess; he cannot forget. This responsibility is his alone. It cannot be passed off to someone else.

Remember: no firearm or accessory can be made accident-proof—they have no judgment of their own. They respond to your actions, whether wise or foolish. The only truly effective safety device is the mind of a cautious shooter who never forgets that a moment’s carelessness can produce permanent tragedy.

 

ATTENTION

  1. DANGER: Never, never-ever point any firearm, loaded or unloaded, at anything you do not intend to shoot.
  2. WARNING: Always treat every firearm as if it were loaded.
  3. NOTICE: Get instruction from a competent firearms instructor before using any firearm.
  4. SAFETY FIRST: The safety is only a mechanical device, not a substitute for common sense.
  5. WARNING: Keep your finger off the trigger until you are actually aiming at the target ready to shoot.
  6. WARNING: Be certain that the firearm is unloaded before cleaning.
  7. WARNING: Always empty firearms before entering a place where there are people.
  8. SAFETY FIRST: Never leave a loaded firearm unattended.
  9. SAFETY FIRST: Store firearms and ammunition separately beyond the reach of children.
  10. WARNING: Do not test the safety by pulling the trigger while the safety is on unless you are absolutely sure the firearm is empty and you are pointing away from everyone.
  11. SAFETY FIRST: Be sure of your target and backstop before you shoot.
  12. WARNING: Firearms and alcohol or drugs don’t mix. Do not shoot or handle firearms after consuming beer, wine, other alcoholic beverages or any medications or other drugs that may affect your ability.
  13. WARNING: Never pull a firearm towards you by the muzzle. Don’t climb a tree or cross a fence with a loaded firearm.
  14. DANGER: Load and unload with the muzzle pointed in a safe direction.
  15. SAFETY FIRST: If a firearm fails to fire when the trigger is pulled, keep it pointed at the target for at least 30 seconds. Sometimes slow primer ignition will cause a “hang” fire and the cartridge will go off after a short pause.
  16. SAFETY FIRST: Never shoot at hard flat surfaces or water, bullet may ricochet.
  17. DANGER: When receiving a firearm always check that it is unloaded (Pistols: Remove magazine and open slide to check if chamber is empty. Revolvers: Open cylinder to check if it is empty), even if you saw it done previously.
  18. DANGER: Never put your hand over the muzzle of a firearm.
  19. DANGER: Check ammunition to be sure it is the right size and caliber, and that it is not dented.
  20. NOTICE: Never cock the firearm until you are ready to shoot.
  21. DANGER: WHILE HANDLING ANY FIREARM, NEVER ALLOW IT TO POINT AT ANY PART OF YOUR BODY OR AT ANOTHER PERSON. NO HARM SHOULD RESULT IF YOU OBEY THIS RULE, EVEN IF AN ACCIDENTAL DISCHARGE OCCURS.
  22. CAUTION: If there is any reason to suspect that a bullet is obstructing the barrel, immediately unload the firearm and look through the bore. It is not sufficient to merely look in the chamber.
  23. SAFETY FIRST: Treat your firearm and GUNEYE as precision instruments.
  24. SAFETY FIRST: Write to us concerning any items or circumstances which might relate to your safety and the operation of our products.
  25. CAUTION: Always maintain proper control of your firearm even with GUNEYE attached and in use. <
  26. DANGER: DO NOT SOLELY RELY ON GUNEYE WHEN CLEARING YOUR FIELD OF FIRE.

 
 

ALWAYS COMPLY WITH YOUR FIREARM’S MANUAL, SAFETY WARNINGS AND INSTRUCTIONS

ALWAYS KEEP THE MUZZLE POINTED IN A SAFE DIRECTION AND FINGER OFF THE TRIGGER

NEVER RELY SOLELY ON GUNEYE’S IMAGE WHEN FIRING YOUR FIREARM

LIMITATION OF LIABILITY

A. Limitation of Liability. GunEye will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities arising out of the use of this product. Operation and use of the product are the sole responsibility of the Customer. GunEye’s sole undertaking is limited to providing the products and services outlined herein in accordance with the terms and conditions of this Manual. The provision of products sold and services performed by GunEye to the Customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party or legal entity outside GunEye and the Customer; GunEye’s obligations under this Agreement extend solely to the Customer. GunEye’s liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to GunEye by the customer or customer’s dealer. GunEye shall not, in any event, be liable for special, indirect, incidental, or consequential damages, including, but not limited to, lost income, lost revenue, or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether or not such damages arise out of a breach of warranty, a breach of agreement, negligence, strict liability or any other theory of liability.

UNDER NO CIRCUMSTANCES SHALL GunEye OR ITS AFFILIATES OR SUPPLIERS BE LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: DAMAGES CLAIMS BY ANY THIRD PARTY, WHETHER OR NOT THE CLAIMS ARE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE; LOSS OF, OR DAMAGE TO, DATA; SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR LOST PROFITS, BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.

B. Third Party Indemnification. Buyer agrees to indemnify, save harmless and defend GunEye, and its affiliated companies, and each of them, from and against all suits, actions, legal proceedings, claims, demands, damages, costs, expenses and attorneys’ fees in any manner arising out of, connected with or attributable to, in whole or in part, Buyer’s negligence or intentional misconduct, or its breach of this Agreement, including all related documents such as any Acknowledgment and/or any Formal Agreement. Buyer’s indemnification obligations under this section shall survive any expiration, termination, or cancellation of this Agreement.

C. Arbitration. Any controversy or claim arising out of or relating to this Agreement, including Buyer’s purchase of any Products, shall be submitted to and resolved by the American Arbitration Association (“AAA”), with such arbitration to be held in Palm Bay, Florida, in accordance with AAA’s Commercial Arbitration Rules then in effect. The arbitration shall be conducted by one arbitrator selected by the AAA and will be conducted in English. Any award or decision rendered in such arbitration shall be final and binding on all parties, and judgment may be entered thereon in any court of competent jurisdiction if necessary. Each party shall pay any and all expenses incurred by such party in connection with such arbitration proceeding, unless otherwise determined by the arbitrator.