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Company Address

GunEye, LLC.
Palm Bay, Florida 32909
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Warranty Information

App Connectivity to Smart Devices

GUNEYE has developed the new innovative GUNEYE-HD360 IR Smart HD Gun Camera optic device with a unique Secondary Sighting System technology that links a gun directly to a mobile phone using our GUNEYE Target App. GUNEYE has integrated advanced digital image processing architecture, image sensors, infrared night vision, an easy to use interface and a rechargeable battery into our product. This cutting-edge technology platform powers our GUNEYE Smart HD Gun Camera. The GUNEYE is versatile for many uses such as self-protection, to track shooting proficiency, and for recreational sporting activities. Also, the GUNEYE system provides the capability to record an event for accuracy and prevent false accusations in an altercation.

Product Registration Information and Warranty Request Process:

The GUNEYE product has a warranty of one year (1) on all the parts and materials, from the original date of purchase within the United States of America. GUNEYE, LLC. has the obligation in the event of any workmanship and/or materials defect during the one year warranty timeframe to repair or replace any defective part or product with a similar part or product at the sole discretion of GUNEYE. This WARRANTY does not cover any water or humidity damage, or any damage due to unreasonable use, extreme conditions or temperatures, and /or any alteration to the GUNEYE product. The warranty will be void, in the case of any water damage and any indicators that the GUNEYE product has been exposed to water internally, exposure to extreme temperatures, or if the outer casing assembly has been tampered with in any way.
Customers are required to complete the online GUNEYE Product Registration Form to activate the product Warranty. Customers need to create an online account and fill out all required information fields and submit the online GUNEYE Registration Form and Warranty activation located on the company website https://guneye.com.
The customer is responsible for the shipping costs to GUNEYE at GUNEYE Customer Service Center, 201 Next Technology Dr., Madison, AL 35758 when sending the product back for assessment and/or repairs. You must contact GUNEYE Customer Service to assign for a Return Merchandise Authorization number (RMA#) to process returns and repairs. (Please see the GUNEYE Returns and Repair Information section.)
There is also a Warranty Claim/Repair Form that must be filled out online, printed, and sent along with the product device and a copy of the purchase receipt by mail. Customers who have completed the Product Registration process on https://guneye.com during the recent time of purchase for the GUNEYE Product have an option to avoid a sending copy of the purchase receipt when sending in a warranty claim, if all information is completed online. The GUNEYE product serial number must match with the serial number on the purchase receipt to validate the warranty terms and If you have registered your GUNEYE product online including the serial number, no purchase receipt copy is needed. The GUNEYE product Warranty is transferable.
Customers who have purchased the GUNEYE product inside the United State of America from authorized resellers should contact us to resolve any problem related to the malfunctioning of the GUNEYE product at +321-626-1184.
GUNEYE products can be exchanged for new products, in the case it cannot be repaired within the Warranty conditions and time period, and only after the product is assessed by our technical customer care support team. The exchange policy covers only defective products.

Customer Service Contact Information:

Product information or claims can be addressed through the GUNEYE WARRANTY online information section on https://guneye.com.
GUNEYE has a Customer Service department to assist customers with any questions or concerns that you may have on our GUNEYE product. If you have any questions, please call us toll free at 321-626-1184 or e-mail us at info@GUNEYE.com. Customer calls and emails will be answered promptly. Our customer service team is available to support you. Thank you for purchasing our GUNEYE product!

Product Repair and returns

The GUNEYE Customer Service Warranty and Repair team is available to contact for the GUNEYE product warranty, repair, or battery replacement information and services. All major credit cards are accepted for payment. If you have any questions or need additional help, please contact our customer support line at 321-626-1184.
Please carefully inspect your merchandise immediately upon receipt. If any item does not meet your approval, you may return it to GUNEYE within 14-days for a refund. Please note that it will require 15-21 business days to process product returns.

Some Restrictions Apply

Shipping, handling, and C.O.D. charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned packages will be accepted freight collect or C.O.D.. GUNEYE is not responsible for returned merchandise that is damaged in shipping. The user must ship the GUNEYE Product in appropriate packing for safe shipping along with the Product Return Form and a copy of the purchase receipt, unless the GUNEYE PRODUCT has been registered on-line. All repairs or returns must have a Return Merchandise Authorization number or RMA number. This RMA number will be provided by Customer Service.
Important: You must contact GUNEYE Customer Service to assign for a Return Merchandise Authorization number (RMA#). This number needs to appear on the outside of the returned package. The Product Return Form must be filled out online stating the reason and issue for the return, and include a copy of your original receipt/invoice with your shipment. All items returned for exchange or refund must be new, in the exact condition that the item was received, and must include the manual and all included accessories.
Items received by GUNEYE that have been damaged as a result of inadequate packaging, misuse, neglect, and or other obvious physical damage will be returned to the customer. Refund or credits will be adjusted accordingly in the event that GUNEYE issues a refund. Special orders, closeouts, and products sold ‘as is’ cannot be returned. FIREARM, EYE reserves the rights to refuse merchandise, return the merchandise, repair merchandise, or charge a 10% restocking fee under the following conditions:

Product Returns: Customer Service Address:

Important Note: please add RMA form and number assigned in the return packaging for both product repairs and returns.

Product Returns Address:

GUNEYE Customer Service Fulfillment
201 Next Technology Dr.,
Madison, AL 35758

Product Repairs Address:

GUNEYE Customer Service
201 Next Technology Dr.,
Madison, AL 35758

Once Custom Service has received your GUNEYE Product device a customer service associate from GUNEYE will be in contact with you.